Building Brand Loyalty in a Digital-First World

Let’s face it: loyalty marketing strategies centered around points and rewards simply don’t work. Today’s hyper-connected consumers have high expectations, short attention spans and a long list of brand suitors at their fingertips. As companies strive to stand out, they must offer more than a transactional reward. They must offer emotional value. That means being …

Take Ownership of Your Identity Graph

No more renting — it’s time to own your brand’s identity graph, so you can provide your customers the individualized experiences they expect. A holistic view of your customers reduces costs, improves time to action and lets you take control of your data.

Continuously Unify and Resolve Your Customer Data

Develop individualized insights by uniting your online and offline customer data. With a holistic view of your customers, built on a persistent identifier that evolves with your customers’ preferences, brands can accurately assign attribution and keep pace with their customers.

4 Fatal Flaws in Traditional Approaches to Customer Identity Resolution

When a brand wants to target its existing customers with digital ads, its customer email list must first be matched to ad-targeting IDs (cookies, devices IDs) through a process known as identity resolution. But marketers beware: some approaches are irrevocably flawed. This guide explains 4 flaws to avoid and exactly how they impact marketing effectiveness.

What It Takes to Be a Favorite Travel Brand

We know there’s a high correlation between a brand’s customer experience score and its sales. But what, exactly, do market-leading travel brands like Expedia and Marriott do differently than their competitors to win the position of “favorite” in customers’ hearts? In Q1’17, Signal and Digital Ascendant conducted a survey of consumers to find out. When …

What It Takes to Be a Favorite Retail Brand

We know there’s a high correlation between a brand’s customer experience score and its sales. But what, exactly, do leading retailers like Amazon and Target do differently than their competitors to win the position of “favorite” in their customers’ hearts? In Q1’17, Signal and Digital Ascendant conducted a survey of consumers to find out. When …

Transforming Brand Engagements With Customer Identity

Never before have brands had access to so much data. Yet never before has there been so much duplicate, disconnected and inaccurate information collected about their customers. Marketers, it appears, are suffering from an identity crisis. And their pain is being felt all the way down to a brand’s bottom line. In the race to …

Building Consumer Brand Infatuation

Customer satisfaction is the bedrock of brand success, and companies like Amazon and Marriott are masters in the art and science of creating innovative, immersive customer experiences that span across channels and touchpoints. Brands that follow their lead and deliver personal, seamless and relevant experiences are poised to dramatically boost customer loyalty and increase ROI; …

CMO Survey: Why Customer Identity Matters for Great Customer Experiences

A 2017 survey of CMOs reveals striking dichotomies in marketing priorities, budget allocation, technology capabilities and satisfaction with results from customer-centric marketing. Marketers are not satisfied with their brand’s performance on metrics like customer retention rate and lifetime value — but continue to spend the bulk of their budgets on new customer acquisition. Marketers recognize …