Introducing an Upgraded Signal Fuse

Apr. 20, 2015

If you’re a Signal customer, you likely noticed something new when you logged in to our service today: The navigation buttons are now on the left, the menus have changed, and there are new data channels available to you, among other things.

These changes to the Signal Fuse interface are only the most obvious indications of exciting improvements to our world-leading real-time, cross-channel platform. Namely, Signal Tag is now Fuse Data Hub. We’ve introduced a single, complete interface for streamlined cross-channel data collection. This first-of-its-kind tool puts everything at your fingertips so you can easily gather and centralize clean data from any online or offline touchpoint.

Keeping up with your fast-moving, always-on customers as they move between web, mobile and physical environments has never been simpler. With Fuse, you can control data collection and distribution to any destination for deeper insights and better engagement.

Signal Fuse offers this exciting functionality:

  • Collect and connect data from any channel or combination of channels
  • Managing cross-channel data is now as easy as managing tags
  • Turn on data collection from new channels at your own pace
  • Send a stream of clean, cross-channel data to any destination in real time

With these new capabilities, you’ll be able to harness, own, and fully take advantage of all of your cross-channel customer engagement data, just as you have with your website data.

Signal Fuse gives you an unrivaled array of channels from which you can collect data in real time. These channels include websites, mobile apps, digital ad impressions, email campaigns, point-of-sale systems, customer relationship management systems, kiosks, call-centers and other offline channels using its JavaScript, Pixel, SDK, and API technologies.

Here’s a look at the changes you’ll see today:

Look and Feel

The look and feel of the user interface is different. Some of the look and feel changes include a new interface name, color palette, sharpened corners, and iconography.

Data Hub's new look and feel

Navigation Changes

The navigation bar has moved from the top to the left side to streamline user experience and create room to provide more data collection options.

Data Hub navigation changes

Collapsible Navigation Bar

The navigation bar is now collapsible.

Data Hub collapsible navigation

Inputs

With Fuse Data Hub, you now have the ability to configure real-time data collection for any of your customer engagement channels. Data collection configuration for each channel is now categorized under Inputs. If you currently have multiple data collection channels configured, then you will also see your dashboard populated with the aggregated totals of data collection requests, not just Page Fires.

Fuse users with access to non-Website Inputs will find a custom data collection configuration workflow for each Input. Instructions on these workflows can be found in the knowledge center.

Read the press release here.